Privacy Policy

1. Introduction

Double Trouble Studio ("Double Trouble Studio", "DTS", "we", "us", or "our") is a creative, branding and digital marketing agency based in Mumbai, India, operating the website www.dtsworld.in (the "Website") and providing services including branding, public relations, digital marketing, website development and SEO, event and wedding management, guest management, celebrity and talent management, AI video production and VFX (collectively, the "Services").

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, who we share it with, and the rights you have over it.

We handle personal data in accordance with the Digital Personal Data Protection Act, 2023 (India)and its rules, the Information Technology Act, 2000 and the SPDI Rules, 2011, and — where our processing relates to individuals in the European Economic Area or the United Kingdom — the EU General Data Protection Regulation and UK GDPR.

By using the Website or engaging our Services, you confirm you have read and understood this Policy.

2. Who We Are and How to Reach Us

For most personal data described in this Policy, we act as the Data Fiduciary (equivalent to "Data Controller"). Where we handle personal data on behalf of a client — such as guest lists for an event — we act as a Data Processor.

3. Scope of This Policy

This Policy applies to:

• Visitors to www.dtsworld.in and its subpages
• Prospective clients who contact us via our form, email, phone or WhatsApp
• Clients and their authorised representatives
• Guests, attendees and invitees at events we manage
• Talent, celebrities, influencers, artists and their representatives
• Vendors, freelancers, contractors and partners
• Job applicants and prospective collaborators

This Policy does not apply to third-party websites, platforms or social channels we link to. Their own privacy policies govern your data there.

4. Personal Data We Collect

4.1 Data you give us directly

Through our contact form and enquiry channels:

• Full name
• Email address
• Phone number
• Company or brand name
• Service of interest
• Project brief, budget indication, timeline and other details you choose to include

Through WhatsApp: When you use the "Chat with us" button, your WhatsApp phone number, profile name and message content are shared with us. This conversation also passes through Meta's infrastructure and is subject to WhatsApp's own privacy policy.

During an engagement:

• Billing name, billing address, GSTIN, PAN and payment references
• Contract signatories and points of contact
• Brand assets, briefs, credentials and feedback
• Access credentials you grant us to your platforms

If you apply to work with us: CV/résumé, portfolio, work history, education, references and information volunteered in your application.

4.2 Data collected automatically

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution
• Referring URL and exit pages
• Pages viewed and time on page
• Scroll depth and click behaviour
• Approximate geographic location
• Date and time of access
• Cookie and pixel identifiers

4.3 Data we receive from third parties

• Client-supplied guest and attendee data
• Talent and agency information
• Referral information
• Public and professional business information
• Advertising and analytics platform insights

4.4 Data we do not want

Please do not send us sensitive personal data — including health information, biometric data, caste or religion, sexual orientation, political affiliation or financial account passwords — unless genuinely necessary for the service.

5. Why We Use Your Data, and Our Legal Basis

We do not sell your personal data. We do not engage in automated decision-making that produces legal or similarly significant effects on you.

6. Cookies, Pixels and Tracking Technologies

Our Website uses cookies and similar technologies. A cookie is a small text file stored on your device that lets a website recognise you across pages and visits.

6.1 Categories we use

• Strictly necessary: Required for routing, security, load balancing, forms and cookie preferences.
• Analytics and performance: Google Analytics 4 and Microsoft Clarity.
• Advertising and retargeting: Meta Pixel for measuring advertising performance and retargeting.
• Third-party embeds: Google Maps and WhatsApp.

6.2 Managing cookies

You can control cookies through your browser settings and, where available, through our cookie consent mechanism.

7. How We Share Your Data

We share personal data only where necessary and only with parties bound by confidentiality obligations.

• Website hosting and infrastructure providers
• Email, calendar and file-storage providers
• CRM and project-management tools
• Analytics and advertising platforms
• Payment processors, accountants and auditors
• Event vendors and field teams
• Celebrity and talent agencies
• Media houses and PR distribution networks
• Freelance designers, developers and production partners
• Government authorities where legally required
• Professional advisors

We do not share your personal data with third parties for their own independent marketing purposes.

8. International Data Transfers

We are based in India. Some service providers may process data outside India, including in the United States and European Union.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses, UK International Data Transfer Addendum or an adequacy decision.

9. Data We Process on Behalf of Clients

For Guest Management, Celebrity Management, Events & Weddings and PR services, the client may be the Data Fiduciary while Double Trouble Studio acts as the Data Processor.

• Process data only on documented client instructions
• Do not use guest or talent data for our own marketing
• Maintain confidentiality
• Assist with data-rights requests
• Return or securely delete data after engagement
• Notify clients of relevant personal-data breaches

10. Event Photography, Video and Creative Content

Events we manage or attend may be photographed and filmed for documentation, client delivery, portfolio use and social media.

• Notices may be displayed at venue entry points
• Hosts may inform guests in advance
• You may request reasonable efforts to exclude you from captured or published material
• Written consent or contractual permission is sought for recognisable images used in advertising or paid campaigns

We do not create synthetic likenesses, voices or performances of identifiable people without appropriate authorisation.

11. Data Retention

We keep personal data only as long as necessary for the purpose for which it was collected.

12. How We Protect Your Data

• HTTPS/TLS encryption
• Need-to-know access controls
• Multi-factor authentication
• Encrypted storage for sensitive information
• Confidentiality obligations for vendors
• Periodic access reviews
• Secure deletion procedures

No system is completely secure. Where required by applicable law, we will notify relevant authorities and affected individuals following a personal-data breach.

13. Your Rights

Under the DPDP Act, 2023

• Access
• Correction and erasure
• Grievance redressal
• Nomination
• Withdrawal of consent

EEA / UK rights

• Restriction of processing
• Data portability
• Objection to processing
• Right to lodge a complaint

To exercise your rights, email info@dtsworld.in with the subject line "Data Rights Request".

14. Grievance Officer

15. Children's Data

Our Website and Services are directed at businesses and are not intended for children. Under the DPDP Act, 2023, a child is any individual under 18 years of age.

We do not knowingly collect children's personal data without verifiable parental or lawful guardian consent.

16. Marketing Communications

If you opt in, we may send case studies, service updates, industry insights and occasional offers.

You can opt out by clicking "unsubscribe", replying "STOP" to a WhatsApp message, or emailing info@dtsworld.in.

17. Third-Party Links and Social Media

The Website may link to Instagram, Facebook, LinkedIn, X and other third-party services. We do not control these services or their privacy practices.

18. Client Websites We Build

Where we develop or manage a website for a client, this Policy does not govern that website. The client is responsible for its own privacy policy, cookie notice and consent mechanism.

19. Changes to This Policy

We may update this Policy to reflect changes in our practices, technology or legal requirements. The "Last Updated" date will reflect the current version.

20. Contact Us